FAQ'S

I just placed an order, when will it ship?
Orders placed before 3 PM Pacific time, ship out the same day. Orders placed after 3 PM Pacific time ship out the following day. The tracking # will be sent out within 24 hours from the order placement.

I am not in love with my order, can it be returned? What if there is an issue?
We have a 50% restocking fee. If the order has a defect or the wrong item was shipped out, Pampa Lighting will either refund your order or preferentially reship a new order out.

How long does shipping take?
Pampa Lighting is located in San Diego California, therefore:
-Shipping San Diego or surrounding areas: Same Day Delivery
-Shipping West Coast: 1-2 Days
-Shipping East Coast: 3-4 Days

What is the warranty on your fixtures?
All fixtures have lifetime warranty, transformers have 5 Years, and Light Bulbs 1-3 years depending on the bulb.

Are your fixtures certified?
Yes, all fixtures are ETL Certified.

Are the lights RGB/Color and bluetooth compatible?
For each fixture listing, we have 3 variants: No bulb, standard bulb, or Bluetooth bulb. No bulb means no bulb will be shipped out with the fixture, standard bulb means you can go with any bulb you decide as long as it's compatible with the fixture. You can personalize beam angle, color temperature, and wattage. Our last option is the Bluetooth bulb, which connects to our app allowing you to control the lights. Check the user guide through this link

How do I control the light colors?
If you buy the Bluetooth bulb, you can control the light with your smartphone through the Tuya app. you can find the user guide on each product page as well as here: -User Guide-

Do I need a bluetooth transformer for the bluetooth/wifi set up?
No, a special transformer is not required for the set up. The app Tuya connects with the bulb it self.

What can I do if I cant find the light im looking for?
Pampa Lighting has started making custom lights locally in San Diego for those customers with special requirements. In case you need a light that is not listed on the website, please send an email to Pampa Lighting describing the product so we can quote on it correctly.

Do I need Transformer for all the lights?

All the lights listed on our website are Low Voltage, therefore you do need a transformer on every case. Having this said, Pampa Lighting has started manufacturing lights locally in San Diego which means we can make high voltage lights on demand based on customers' requirements. In this case, please email to pampalighting@gmail.com with your light requirements.

Do you offer outdoor audio as well?
Yes,Pampa Lighting is partnered with TruAudio in offering outdoor audio products and services to our customers.